Grand Hyatt Tokyo - Real Guest Reviews & Booking Info

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  • Detailed ratings across 5 categories
  • 5-Star Hotel in Tokyo
Tokyo Grand Hyatt Tokyo 5-Star Hotel room
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Grand Hyatt Tokyo - Tokyo 5-Star Hotel

8.8
Tokyo
Hotel
Free Parking Public Transit (450m) Free Wi-Fi (All Rooms) Currency Exchange Air Conditioning 나이트 라이프

Analysis

Key Strengths

Excellent Service Quality

Staff are very friendly and helpful

Spacious and Comfortable Rooms

Equipped with various amenities for a pleasant stay

Superb Location

Connected to Roppongi Hills, offering convenient transportation and sightseeing

Diverse Dining Options

Delicious meals available at multiple restaurants

Points to Note

Shower Leakage in Some Rooms

Water may leak from the bathroom door gap, potentially requiring floor cleaning

Potential for Early Morning Noise

Instances of inconvenience due to noise from neighboring guests' parties have been reported

Recommended For

Those Seeking a Luxurious City Experience High Travelers Preferring Convenient Transportation and Sightseeing Excellent accessibility with direct connection to Roppongi Hills Special Occasion Celebrations Expect attentive care from friendly staff

Categories

Excellent

Dining

  • Enjoyed delicious meals and desserts.
  • Service available from morning to night at the Club Lounge.
  • Offers a variety of restaurant options.
Average

Pricing

  • Average price of 1,446,501 KRW per night.
  • 113% compared to the average price of 5-star hotels in Tokyo.
  • Offers excellent value despite the high cost.
Excellent

Location/Transportation

  • Convenient for shopping due to proximity to Roppongi Hills.
  • Convenient transportation connected to the hotel.
  • Good location for enjoying nearby attractions.
Good

Staycation Facilities

  • Access to a private swimming pool is available.
  • Relaxing time at the Club Lounge.
  • Various amenities for a comfortable stay.
Good

Review Summary

  • Staff friendliness and excellent service quality.
  • Spacious and comfortable rooms and bathrooms.
  • Noise issues and inadequate customer service.

Rating Details

8.8 Excellent 778개 리뷰

Experience luxury at Grand Hyatt Tokyo in Roppongi. Enjoy spacious rooms, excellent service, and convenient access to attractions. Note potential shower leaks. Ideal for a sophisticated Tokyo getaway.

Ratings by Trip Type

BEST
9.3
Solo
37
9.0
Couple
95
9.0
Family
18
8.7
Biz
49
8.6
Group
24
8.0
Teen
19

Detailed Ratings

Cleanliness BEST 9.1
Location 8.9
Service 8.9
Facilities 8.8
Value for Money 8.2

Score Distribution

9+ Exceptional
63% (148)
8-9 Excellent
21% (49)
7-8 Very Good
6% (15)
6-7 Good
5% (11)
Below 6
5% (11)

Guest Reviews

8.0 Reviewer 1 2015.01
+ Delicious food and desserts • Relaxing in a comfortable room
9.2 Reviewer 2 2017.02
+ Excellent service quality • Friendly and helpful staff • Spacious room and bathroom
10.0 Reviewer 3 2025.05
+ Very friendly staff • Various amenities • Diverse restaurants
10.0 Reviewer 4 2016.03
+ Delicious meals • Friendly staff
10.0 Reviewer 5 2025.05
+ Excellent location and cleanliness • Friendly staff service • Top-notch facilities
7.5 Reviewer 6 2014.10
+ Club lounge service hours • Available until late
9.6 Reviewer 7 2025.10
+ Friendly staff • Convenient location • High service quality
Water leakage during shower • Uncomfortable bathroom floor

Location

Map

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Nearby Restaurants

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Languages

Korean Available

FAQ

What are the check-in and check-out times at Grand Hyatt Tokyo?

Generally, check-in is from 3:00 PM and check-out is until 11:00 AM. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

Free Wi-Fi is available in all rooms, and the hotel is characterized by its convenient public transportation access and proximity to Tokyo Tower. Detailed facility information can be found on the booking page.

What is the cancellation policy?

The cancellation policy varies depending on the booking time and room type. Whether free cancellation is possible and the cancellation deadline must be confirmed at the time of booking.

How is the public transportation accessibility?

Public transportation is very convenient. It is close to Roppongi Station (Subway) (approx. 6 minutes walk, 0.4km) and Nogizaka Subway Station (approx. 10 minutes walk, 0.8km), making travel easy.

What are the nearby tourist attractions?

Various tourist attractions are nearby, including Tokyo Tower (1.6km), Shibuya Crossing (2.5km), Meiji Jingu Shrine (3.2km), Shinjuku Gyoen National Garden (3.4km), and Ginza (3.8km). It is a good location for sightseeing due to its proximity to major attractions.

What is the guest review score?

It received a rating of 8.8/10 from 10 guests. It is highly rated and generally has a high level of satisfaction.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers
Best Rate Among 5-Star Hotels

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