Analysis
Key Strengths
Direct connection to shopping mall
Connected internally to KSL Mall, allowing for dining and shopping regardless of external weather conditions
Spacious interior
The rooms offer more space compared to standard hotel rooms, making them suitable for group stays or storing large luggage
Bathtub in all rooms
Bathtubs are installed in every room, making them ideal for enjoying a relaxing soak after a day of walking
Geographical accessibility
Located in the heart of Johor Bahru city center, minimizing travel time to nearby tourist attractions and the border
Points to Note
Low rating of 6.8
Despite its 5-star specifications, the facilities are aging, and there are concerns about insufficient hygiene management
0% recommendation rate
Guest satisfaction is extremely low, indicating a discrepancy between the marketing image and the actual room condition
Residence-style management system
Operated by individual contractors rather than a professional hotel front desk, leading to unsystematic check-in responses and service provision
Recommended For
Categories
Pricing
- • Very affordable price compared to its 5-star title
- • High price competitiveness within Johor Bahru city center
- • Reasonable cost reflecting the aging facilities
Location/Transportation
- • Adjacent to KSL City Mall, optimized for shopping
- • Restaurants and convenience facilities within walking distance
- • Excellent mobility due to proximity to the Singapore border
Staycation Facilities
- • Large bathtubs in all rooms are a major feature
- • Operates a 24-hour customer support system
- • Convenient environment with shared infrastructure within the mall
Review Summary
- • Pros: Mall accessibility and in-room bathtub
- • Cons: Dissatisfaction with cleanliness and inadequate facility maintenance
- • Recommended for: Value-conscious short-term guests who prioritize location
Rating Details
KSL D'Esplanade 5-star hotel adjacent to KSL Mall. Strengths include excellent cleanliness and comfortable bathtub facilities, with 24-hour on-site support. However, it can be somewhat crowded due to its location near a busy mall. Suitable for families and tourists visiting Johor Bahru, with convenient access to city shopping malls.
Detailed Ratings
Location
FAQ
What are the check-in and check-out times for KSL D'Esplanade | KSL Mall|24 Hour Support|Bathtub?
Check-in is generally from 3 PM and check-out is by 11 AM. Its central location in Johor Bahru makes it convenient for exploring the surroundings before check-in or after check-out. Please refer to the terms and conditions on your reservation confirmation for exact times.
What amenities are provided?
Bathtubs are available in the rooms, and 24-hour customer support is provided. Detailed information on other amenities is not provided, so please check when booking. It is very convenient to use the shopping and dining facilities adjacent to KSL Mall.
What is the cancellation policy?
The policy varies depending on the booking time and the selected room type. Please ensure you check the possibility of free cancellation and the deadline before payment. Generally, cancellations are possible up to 24-48 hours before check-in, but this may vary by product.
How is the public transportation accessibility?
The location is very easily accessible by public transportation. It is close to major transportation routes within Johor Bahru, making it easy to travel to other areas. Being in the city center, using taxis or ride-sharing services is also smooth.
What are the nearby tourist attractions?
The hotel is located in a city center with excellent accessibility to nearby tourist attractions. It offers a geographical advantage for conveniently visiting major nearby landmarks. Being connected to a shopping mall, it's great for enjoying various entertainment options within walking distance.
What are the guest reviews like?
The hotel has a rating of 6.8 out of 10 based on 141 reviews. As a 5-star hotel, various guest experiences are shared. Detailed actual reviews can be found in the review section of the booking page.