Novotel Makassar Grand Shayla Hotel - Real Guest Reviews & Booking Info

  • ✓ Honest reviews from real guests
  • ✓ Detailed ratings across 6 categories
  • ✓ 3-Star Hotel in Makassar
Makassar Novotel Makassar Grand Shayla Hotel 3-Star Hotel room
1 / 30

Novotel Makassar Grand Shayla Hotel - Makassar 3-Star Hotel

8.7
Makassar
Hotel
Wheelchair Accessible Pet Friendly Free Parking Airport Transfer Beach 840m Free Wi-Fi (All Rooms) 사우나 Beach
Pet Friendly

Pet Friendly

Travel with your beloved pet!

Advance Inquiry Recommended
Advance Inquiry Recommended

Analysis

Key Strengths

Central City Location

Situated in the heart of Makassar, offering excellent accessibility to local restaurants and major attractions

Kid-Friendly Facilities

Operates a children's pool with a slide and an indoor playground, making it suitable for family stays

Spacious Rooms

Room size is sufficient for two adults, with a large wardrobe and refrigerator, maximizing space utilization

Exclusive Lounge Service

The unlimited snack and beverage service provided with Executive stays can alleviate boredom during check-in waiting times

Good to Know

Inconvenient Drinking Water Supply

Instead of providing bottled water in rooms, guests must refill water from hallway water dispensers, which can lead to frequent trips

Dim Room Lighting

The overall indoor lighting is dim, which may feel stuffy for those who need to work or prefer a bright atmosphere

Insufficient Basic Amenities

Consumables like combs are not provided by default, and some convenience items require separate requests each time, causing inconvenience

Inconsistent Bed Sizes

Despite higher room categories, there are instances where Queen-sized beds are assigned instead of King-sized beds, requiring confirmation at the time of booking

Recommended For

Value Practical guests who want to utilize children's play facilities at a reasonable price Tourists Focused on City Exploration Travelers who prioritize visiting external restaurants and ease of city movement over staying within the accommodation Eco Individuals who are comfortable with the water dispenser refill system as part of a plastic reduction policy and value practicality

Rating Details

8.7 Excellent 782개 리뷰

3-star hotel near Makassar Great Mosque. Strengths include a pool great for kids and a free unlimited snack lounge. Pets are welcome. However, bed sizes may be somewhat small. Close to Losari Beach and Fort Rotterdam Museum, ideal for families and pet-friendly travelers.

Ratings by Trip Type

BEST
8.9
Couple
169
8.9
Family
118
8.8
Solo
93
8.6
Biz
227
8.6
Group
52
8.5
Teen
37

Detailed Ratings

Location BEST 9.0
Cleanliness 8.8
Service 8.7
Value for Money 8.7
Facilities 8.6
Room Comfort 8.6

Score Distribution

9+ Exceptional
53% (355)
8-9 Excellent
28% (191)
7-8 Very Good
8% (54)
6-7 Good
7% (50)
Below 6
4% (25)

Guest Reviews

10.0 • Reviewer 1 • 2024.01
+ Excellent value for money and low rates • Clean and well-maintained facilities • Friendly and considerate staff
9.2 • Reviewer 2 • 2025.10
+ Clean room environment • Satisfactory accommodation experience
− Some amenities require separate requests • No bottled water provided, need to refill directly
9.2 • Reviewer 3 • 2025.07
+ Pool great for kids • Unlimited free snack lounge • Indoor playground facilities available
− Smaller than expected bed size • Limited variety of breakfast menu
8.4 • Reviewer 4 • 2025.06
+ Spacious room and closet • Delicious and diverse food • Excellent view and amenities
− Somewhat dim room lighting • Disposable comb not provided
9.2 • Reviewer 5 • 2025.12
+ Friendly and prompt staff response • Children's playground available • Excellent accessibility within the city
See All 782 Reviews

Location

Map

Loading map...

View on Google Maps

Nearby Restaurants

GHRIIL Restaurant
BBQ

GHRIIL Restaurant

5.0 · 223 reviews
Balala Box
Indonesian

Balala Box

5.0 · 16 reviews
Foondasi
Brunch

Foondasi

5.0 · 14 reviews
Nasi kuning lompobattang
Restaurant

Nasi kuning lompobattang

5.0 · 14 reviews
Warung makan pallubasa amanagappa
Restaurant

Warung makan pallubasa amanagappa

5.0 · 10 reviews
Dapoer Nanda
Restaurant

Dapoer Nanda

4.9 · 14 reviews
View more on Google Maps

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

FAQ

What are the check-in and check-out times at Novotel Makassar Grand Shayla Hotel?

Check-in is available from 14:00, and check-out is until 12:00. The 24-hour front desk operates to provide assistance with check-in at any time.

What amenities are provided?

The hotel offers various facilities including free Wi-Fi, a restaurant, bar, swimming pool, and spa. For family visitors, a playground, children's pool, and babysitting services are also available.

What is the cancellation policy?

Policies vary depending on the booking time and room type. It is essential to check the information provided during the booking process for detailed cancellation deadlines and refund regulations.

How is the public transportation accessibility?

It is approximately 6.1 km from Malengkeri Bus Terminal, taking about 77 minutes on foot. Given the considerable distance from the terminal, using a car or taxi is more convenient.

What are the nearby tourist attractions?

Makassar Great Mosque and Losari Beach are very close, just 0.8 km away. Major attractions such as Fort Rotterdam Museum (1.2 km) and Trans Studio Mall (3.2 km) are also in proximity.

What is the guest rating?

Through 8 guest reviews, the hotel has received an excellent rating of 8.6 out of 10. It is positively reviewed for its overall facility maintenance and service.

Family Travel Info

✓ Kids Club ✓ Kids Pool ✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers

Recommended Hotels in Makassar

Makassar Delft Apartement CPI Makassar With City View 4-Star Single Room room

Delft Apartement CPI Makassar With City View

★★★★
8.6
$55
per night
Makassar Four Points by Sheraton Makassar 4-Star Hotel room

Four Points by Sheraton Makassar

★★★★
8.6
$52
per night
Makassar The Rinra 4-Star Hotel room

The Rinra

★★★★
8.8
$58
per night
Makassar Melia Makassar 4-Star Hotel room

Melia Makassar

★★★★
9.1
$58
per night
Makassar Best Western Plus Makassar Beach 4-Star Hotel room

Best Western Plus Makassar Beach

★★★★
8.6
$46
per night
View All Hotels in Makassar →
per night
$54
Book Now