Shangri-La Tokyo - Real Guest Reviews & Booking Info

  • Honest reviews from real guests
  • Detailed ratings across 6 categories
  • 5-Star Hotel in Tokyo
Tokyo Shangri-La Tokyo 5-Star Hotel room
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Shangri-La Tokyo - Tokyo 5-Star Hotel

9.2
Tokyo
Hotel
Wheelchair Accessible Pet Friendly Free Parking Public Transit (210m) Airport Transfer Currency Exchange Free Wi-Fi (All Rooms)
Pet Friendly

Pet Friendly

Travel with your beloved pet!

Advance Inquiry Recommended
Advance Inquiry Recommended

Analysis

Key Strengths

Excellent Location

Directly next to Tokyo Station, offering convenient transportation

Superb Service

Staff are professional and attentive

High Overall Satisfaction

Proven by high ratings and recommendations

Points to Note

Some Guests Report Low Breakfast Satisfaction

Complaints raised regarding menu or quality

Facilities Could Be Better

Some facilities like the pool and sauna reported as not meeting expectations

Potential for Unexpected Charges

Experiences shared regarding additional holds beyond the booking amount

Recommended For

Those Seeking Accommodation Near Tokyo Station Prioritizing transportation convenience Guests Expecting High Appreciating the kindness and professionalism of a 5 Travelers Preferring Clean and Comfortable Rooms Positive feedback on overall cleanliness and spaciousness

Categories

Average

Dining/Meals

  • Negative feedback regarding breakfast quality exists.
  • Low satisfaction mentioned for some meal options.
  • Consideration for vegetarian options noted.
Expensive

Pricing

  • Average price per night is ₩2,086,496 (approximately $1,439 USD).
  • Price is 163% higher than the average for 5-star hotels in Tokyo.
  • Expectations are high given the price.
Excellent

Location/Transportation

  • Convenient location directly behind Tokyo Station.
  • Rated as having very good accessibility.
  • Mentioned that the location is not a drawback.
Limited

Staycation Facilities

  • Mention of insufficient jacuzzi and sauna facilities.
  • Complaint that the sauna is only at shower room level.
  • Positive evaluation of spacious and clean rooms.
Good

Review Summary

  • Numerous rave reviews and high satisfaction.
  • Some guests expressed dissatisfaction with meals and facilities.
  • Contrasting opinions on value for money.

Rating Details

9.2 Exceptional 718개 리뷰

A 5-star hotel just a 1-minute walk from Tokyo Station. Its strengths lie in its top-class facilities and overwhelming location right next to Tokyo Station, and it also allows pets. However, there may be charges exceeding the booking amount. It is adjacent to Ginza and Tokyo Tower, making it ideal for Tokyo shopping and tourists.

Ratings by Trip Type

BEST
9.5
Solo
31
9.4
Teen
25
9.3
Family
32
9.2
Couple
92
9.1
Biz
55
9.1
Group
13

Detailed Ratings

Cleanliness BEST 9.7
Room Comfort 9.6
Location 9.5
Service 9.5
Facilities 9.2
Value for Money 8.5

Score Distribution

9+ Exceptional
75% (183)
8-9 Excellent
17% (42)
7-8 Very Good
4% (10)
6-7 Good
1% (3)
Below 6
2% (6)

Guest Reviews

10.0 Reviewer 1 2015.02
+ Very good hotel • Excellent stay experience
10.0 Reviewer 2 2024.06
+ Excellent service quality • Excellent hospitality • Excellent meal
5.0 Reviewer 3 2017.06
+ Average breakfast
Very bad lunch
8.8 Reviewer 4 2024.07
+ Convenient location • Clean and nice room • Satisfied with the price
9.2 Reviewer 5 2015.04
+ Excellent service • Customized meal arrangements
9.3 Reviewer 6 2015.10
+ Spacious and clean room • Friendly staff
10.0 Reviewer 7 2018.10
+ Right next to Tokyo Station • Professional and friendly staff
3.6 Reviewer 8 2024.05
+ Located directly behind Tokyo Station
Overcharged reservation amount • Narrow room space • Poor breakfast • Old pajamas provided

Location

Map

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Nearby Restaurants

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

Languages

Korean Available

FAQ

What are the check-in and check-out times at Shangri-La Hotel, Tokyo?

Generally, check-in is from 3:00 PM and check-out is until 11:00 AM. Its central location in Tokyo / Tokyo makes it convenient to access major tourist attractions. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

The hotel offers various amenities such as a swimming pool, airport transfer service, convenient public transportation access, and is close to Tokyo Tower. Detailed facility information can be found on the booking page.

What is the cancellation policy?

Cancellation policies vary depending on the booking time and room type. It is essential to check for free cancellation availability and the cancellation deadline at the time of booking. Generally, free cancellation is possible up to 24-48 hours before check-in.

How is the public transportation accessibility?

Public transportation is very convenient. It is close to Tokyo Subway Station (approx. 4 minutes walk, 0.2km) and Tokyo Subway Station (approx. 4 minutes walk, 0.2km), making travel easy.

What are the nearby tourist attractions?

Major tourist attractions include Ginza (1.2km), Tokyo Tower (3.4km), Ueno Park (3.7km), Asakusa (4.2km), and Senso-ji Temple (4.4km). It is a good location for sightseeing as it is close to major landmarks.

What is the guest rating?

The hotel has received a rating of 9.2/10 from 10 guests. It is highly rated. Please check the actual guest reviews section above for detailed reviews.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers
Luxury Hotel

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